The Assistant Manager, Well-being & Care oversees and drives the implementation and development of YWCA’s Well-being & Care portfolio, including the YWCA CaregivHER Programme and Family Enablement Initiatives that support women caregivers, children and families. The role is responsible for ensuring effective programme planning, delivery and partnerships that strengthen caregiver well-being and family resilience.

The Assistant Manager supervises the Well-being & Care executives, providing guidance in programme implementation, participant engagement and volunteer coordination, while ensuring programme quality, operational effectiveness and continuous improvement.

Key Responsibilities Areas

Programme Leadership & Development 

• Lead the planning, implementation and continuous improvement of programmes under the Well-being & Care portfolio, including the YWCA CaregivHER Programme and Family Enablement initiatives (e.g. childminding services, children’s engagement programmes and family enrichment activities).
• Ensure programmes are delivered effectively and aligned with intended outcomes related to caregiver well-being, family strengthening and women’s empowerment.
• Identify opportunities to strengthen programme models, develop new initiatives and respond to emerging needs of women caregivers and families.

Team Supervision & Capacity Building

• Supervise and guide Executives / Senior Executives, Well-being & Care in programme delivery, participant engagement and volunteer coordination.
• Provide coaching, performance feedback and support staff development to strengthen team capability.
• Ensure effective team coordination, workflow management and adherence to programme standards and safeguarding practices.

Stakeholder, Volunteer & Partner Engagement

• Build and maintain relationships with community partners, referral agencies, facilitators and volunteers to support programme delivery and outreach.
• Strengthen volunteer engagement models supporting caregiving and family initiatives.
• Represent YWCA in partner engagements, community outreach and collaboration opportunities where relevant.

Monitoring, Evaluation & Reporting

• Oversee programme monitoring and evaluation processes, ensuring accurate data collection and tracking of programme outcomes.
• Analyse programme insights to inform programme improvements and service delivery.
• Prepare and consolidate programme reports, updates and presentations for management, committees and board reporting.

Operations & Programme Management

• Oversee programme budgets, resource planning and operational processes to ensure efficient programme implementation.
• Ensure compliance with organisational policies, safeguarding standards and reporting requirements.
• Support cross-programme collaboration and contribute to organisational initiatives when required.

Requirements

• Degree in Social Work, Psychology, Community Development, Family Studies, Public Health, Early Childhood, or a related field.
• At least 5 years of relevant experience in community programmes, health and wellbeing initiatives, caregiving support, or children and family services.
• Experience working with women, caregivers, families or children will be an advantage.
• Demonstrated experience in coordinating and managing programme delivery, including planning activities, managing logistics and working with community partners.
• Experience supervising or guiding staff, interns or volunteers, and supporting team coordination.
• Ability to oversee programme implementation and provide guidance to team members to ensure programme quality and smooth operations.
• Strong interpersonal and communication skills, with the ability to engage participants, partners and stakeholders effectively.
• Good organisational, problem-solving and project coordination skills.
• Comfortable overseeing programme monitoring, reporting and basic data tracking.
• Familiarity with safeguarding practices when working with children and vulnerable groups will be an advantage.

Competencies

Knowledge

• Understanding of caregiving challenges, family dynamics and women’s wellbeing in community or social service contexts.
• Familiarity with programme design, delivery and monitoring in community-based programmes.
• Awareness of child safeguarding and safe programme practices when working with children and families.
• Knowledge of the social service ecosystem, referral pathways and community partnerships is an advantage.

Skills

• Programme management and coordination, including planning, implementation and quality oversight.
• Team supervision and guidance, supporting staff and volunteers in programme delivery.
• Stakeholder engagement, including working with partners, facilitators and community organisations.
• Communication and facilitation skills, with the ability to engage participants, families and volunteers.
• Monitoring and reporting skills, including reviewing programme data and preparing reports.

Personal Competencies

• Empathy and sensitivity when working with women caregivers, families and children.
• Strong organisational and problem-solving abilities.
• Ability to balance operational responsibilities with team supervision.
• Collaborative mindset and ability to work across teams and partners.

The Executive / Senior Executive, Wellbeing & Care supports the planning, coordination and delivery of programmes that strengthen the well-being of women caregivers and families. This includes initiatives such as the YWCA CaregivHER Programme and the Family Enablement Initiative, which encompasses children and family services. The role ensures smooth programme implementation, meaningful participant engagement, and effective coordination with volunteers and partners to achieve intended wellbeing and family strengthening outcomes.

Senior Executives take on greater ownership of programme planning and delivery, stakeholder coordination, and volunteer supervision. They also contribute to programme improvement by identifying ground insights and resolving operational challenges.

Key Responsibilities Areas

Children & Family Programme Delivery

• Coordinate and deliver children and family initiatives under the Family Enablement portfolio, including childminding services, children’s holiday engagement activities, and family enrichment programmes such as parenting sessions.
• Support programme planning, logistics coordination, facilitator engagement and session delivery to ensure safe, engaging and well-run activities for families and children.
• Maintain child-safe programme environments and ensure adherence to safeguarding policies and procedures.

Participant & Family Engagement

• Build rapport with participating families, caregivers and children, supporting a welcoming and supportive programme environment.
• Conduct basic participant registration, intake and follow-up with families where appropriate.
• Support women caregivers in navigating relevant YWCA programmes and resources.
• CaregivHER Programme Support
• Provide operational and programme support to the CaregivHER Programme, including session coordination, participant engagement and volunteer support where required.

Volunteer & Partner Coordination

• Coordinate volunteers supporting programme activities, including childminding volunteers and CareHER volunteers.
• Liaise with facilitators, community partners and referral agencies to support programme implementation.

Monitoring, Evaluation & Administration

• Maintain accurate programme records, attendance tracking and participant data.
• Administer surveys or outcome tools and support reporting requirements.
• Manage programme logistics, procurement and documentation.

Additional Responsibilities for Senior Executive

• Take greater ownership of programme planning and implementation for children and family initiatives.
• Supervise volunteers or junior staff during programme delivery.
• Contribute to programme improvements and development of new family support initiatives.

Requirements

Children & Family Programme Delivery

• Diploma or Degree in Social Work, Psychology, Early Childhood, Community Development, Family Studies, or a related field.
• 1–3 years of relevant experience in programme coordination, community programmes, family services, caregiving support or social service work.
• Experience working with women, families, children or community groups will be an advantage.
• Strong organisational and coordination skills with the ability to manage programme logistics and multiple tasks effectively.
• Good interpersonal and communication skills, with the ability to build rapport with participants, families, volunteers and community partners.
• Comfortable facilitating or supporting group sessions, family activities or community engagement programmes.
• Able to work independently while contributing effectively within a team environment.
• Proficient in basic administrative work, data tracking and programme documentation.

Additional requirements for Senior Executive

• At least 3–5 years of relevant programme management experience.
• Experience managing programme delivery with greater ownership, including stakeholder coordination and volunteer supervision.
• Ability to identify operational issues, contribute to programme improvements and support the development of new initiatives.

Competencies

Knowledge

• Understanding of community programmes, family services or caregiver support.
• Basic awareness of family dynamics, caregiving challenges and child-safe practices.
• Familiarity with programme monitoring, documentation and safeguarding requirements in social service settings.

Skills

• Programme coordination and event management.
• Participant engagement and facilitation for small groups or family activities.
• Volunteer coordination and stakeholder communication.
• Administrative and data management skills, including maintaining programme records and reports.

Personal Competencies

• Empathy and sensitivity when working with women caregivers, families and children.
• Strong organisational ability and attention to detail.
• Adaptability and problem-solving in community programme settings.
• Collaborative mindset and ability to work with diverse participants and partners.

Additional for Senior Executive

• Ability to plan and manage programme delivery with greater independence.
• Ability to guide volunteers and support stakeholders.
• Ability to identify operational improvements and contribute to programme development.

To support fundraising, donor stewardship, & partnership development across YWCA. This role drives revenue growth, strengthens donor relationships, & enhances YWCA’s visibility through strategic communications, marketing, & engagement initiatives.

Key Responsibilities Areas

• Identify potential corporate sponsors, donors, and strategic partners to enhance YWCA funding streams and programme sustainability.
• Develop and implement partnership strategies and proposals.
• Negotiate partnership agreements and manage contracts.
• Build and maintain relationships with sponsors, donors, corporates and community partners.
• Monitor and evaluate partnership performance and provide regular updates and impact reports to leadership team and key stakeholders.
• Collaborate with internal divisions to ensure partnership initiatives align with programme needs and YWCA priorities.
• Address and resolve partner feedback and concerns promptly to strengthen and sustain long-term partnerships.

Fundraising Campaigns & Events

• Develop and implement fundraising strategies, events, campaigns and initiatives targeting major gifts, corporate sponsorships, grants, individual giving, and community-driven fundraising.
• Develop compelling fundraising materials, including grant proposals, newsletters, impact reports, decks, and donor-facing content.
• Work closely with Strategic Communications team to drive integrated publicity (digital, media, on ground).
• Ensure adherence to budgets, monitor KPIs, and prepare regular progress reports for leadership team and key stakeholders.
• Develop and uphold policies relating to compliance, transparency, and risk management across all fundraising activities.

Donor Stewardship, Communications & Marketing

• Develop and implement structured donor stewardship strategies, including recognition, retention, and upgrade pathways.
• Manage end-to-end donor communications, including newsletters, impact reports, thank-you journeys, and personalised engagement.
• Create and oversee donor marketing campaigns to strengthen giving pipelines and deepen engagement.
• Maintain and optimise donor database integrity, reporting accuracy, and segmentation strategies.
• Analyse donor behaviour and trends to inform fundraising strategy.
• Partner Finance to ensure accurate donation processing, receipting, and compliance with tax-deductible requirements.

Donor Development & Pipeline Growth

• Support Philanthropy & Publicity team in identifying and cultivating new donor prospects across individuals, corporates and foundations.
• Support Philanthropy & Publicity team in building and manging a sustainable donor pipeline.
• Support leadership engagement with high-value donors where required.

Governance & Reporting

• Ensure adherence to all regulatory requirements, including policies, the Charities Act, and governance codes for IPCs.
• Liaise with auditors, regulators, and the Board on governance matters where needed.

Others

• Any other duties as may be assigned from time to time.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum 3 to 5 years of experience in fundraising, corporate partnerships, stakeholder engagement roles, business development or leadership roles, preferably in the non-profit sector.
• Proven success in a target-driven environment, with demonstrable outcome in fundraising, sponsorships, and partnership development.
• A deep understanding of social impact issues and the ability to collaborate effectively across teams.
• Good in Microsoft Office (Word, Excel, PowerPoint).

Competencies

• Excellent verbal and written communication skills, with experience in proposal writing and presentations.
• Excellent interpersonal and stakeholder management skills and experience working with the Board and senior leadership on strategic initiatives.
• Strong time management skills and ability to manage concurrent tasks effectively.
• Strong analytical skills to evaluate fundraising performance and donor engagement outcome.
• Familiarity with relevant fundraising regulations, certifications, and reporting frameworks.
• Strong problem-solving and project management capabilities.
• Meticulous in donation data management, with strong attention to detail in maintaining accurate records, tracking contributions, and ensuring timely reporting.

Responsible overseeing all aspects of security function for YWCA Fort Canning.  You will be leading the security team which protects assigned premises, assets and personnel.

Key Responsibilities Areas

• • Assist in safeguarding YWCA Fort Canning properties and assets
  • Be a Service Ambassador of YWCA Fort Canning. To ensure that guests of have a safe and memorable experience.
  • Assist the General Manager in overseeing all aspects of the security function.
  • Overall in charge of the Fire Command Centre.
  • Assist in checking alarm systems, fire and safety equipment systems and closely monitoring of security of building, doors, service areas and delivery areas.
  • Monitor and control access of building entrances and vehicle entrances.
  • Lead and supervise security team.
  • Responsible for planning and deploying the security team including team briefing on a daily basis.
  • Execute incident response plans and exercise.
  • Perform Lobby surveillance.
  • Perform witness and escort duties.
  • Responsible for planning and deploying the security team. Safeguard the property of guests, employees and YWCA Fort Canning from theft, vandalism, arson and other criminal acts, and take appropriate actions against any person/s doing so.
  • Record all unusual incidents and report to the General Manager without delay.
  • Conduct thorough investigations into any reported incidents and generate incident reports with supporting evidences.
  • Provide proper assistance to the Police and Fire services as and when the need arises.
  • Be thoroughly familiar with all safety rules and regulations including Fire Fighting Procedures and equipment, to render assistance in any emergency cases.
  • Operate and monitoring of CCTV systems.
  • Assistant in Fire Life and Workplace Safety matters.
  • Render First Aid treatment, where applicable, to guest and staff
  • Any other duties assigned by the General Manager.

Requirements

• Min 2 years relevant experience preferably in hospitality sector
• Minimum Diploma or equivalent, possess Security licence and trained in First Aid would be advantageous
• Able to perform shift work
• Proficient in Microsoft Office
• Good Microsoft Office applications in Word and Excel.

Competencies

• Self-Driven
• Good communication and interpersonal skills
• Positive attitude

Sous Chef is the second in command in our Kitchen. He/She will assist the Head Chef in ensuring the smooth and efficient operations of the Kitchen Department in accordance with Head Chef’s specification, guidelines and standard.

He/She works alongside head chef to manage daily kitchen activities, including overseeing staff, aiding with menu preparation, ensuring food quality and freshness, and monitoring ordering and stocking. Provides meal quality and consistency by following designated recipes.

Sous Chef also mentor, supervise, motivate, develop the Kitchen Team.

Key Responsibilities Areas

• Kitchen Operations
• Lead and direct the Kitchen operation in the absence of Head Chef.
  o Works with head chef to maintain kitchen organization, staff ability, and training opportunities.
  o Ensure that all food prepared and served is consistent according to the standard set by the Head Chef.
  o Supervises, control all food preparation and presentation to ensure quality and standards.
  o Manage the consistency of quality and quantity of food service.
  o Manage food and product ordering by keeping detailed records and minimises waste, plus works with existing systems to improve waste reduction and manage budgetary concerns.
  o Assists the Head Chef with menu creation, menu planning, daily specials and food promotions.
  o Coordinate with F&B Department on daily activities, functions and special orders.
  o Respond to guests’ inquiries, concerns and feedback.

   

• Hygiene Standard
  o Oversees all equipment and utensils are clean and in working condition at all times.
  o Ensure that the Kitchen is always in a safe working condition.
  o Comply with and adhere to sanitation regulation, food safety and hygiene standard.
• Inventory
  o Oversees and organises kitchen stock and ingredients and ensure the accuracy of inventory.
  o Keep cooking stations stocked, especially before and during prime operation hours.
  o Verifies that food storage units all meet standards and are consistently well-managed.
  o Coordinate with Procurement team on supply ordering.

   

• Control cost
  o Estimates food consumption and prepares requisitions, indicating type and quantity of food items.
  o Maintaining adequate inventory of food.
  o Utilizing food surpluses and portion control.

   

• People Management
  o Mentor, coach and provide guidance to junior Kitchen staff including, but not limited, to line cooking, food preparation and dish plating.
  o Assist Head Chef in hiring and training new Kitchen employees to Kitchen standards.
  o Assist Head Chef in planning and conducting staff training.
  o Assist Head Chef in preparing duty roster and annual leave plan for Kitchen personnel.

   

• Carry out any other duties and responsibilities that may be assigned from time to time by the Head Chef.

Requirements

• Minimum Diploma in Culinary Arts.
• Minimum 10 years of relevant working experience with at least 5 years’ supervisory experience in hospitality sector is preferred.
• Extensive food and beverage knowledge.
• Familiar with industry best practices.
• Proficiency in Microsoft Office in Excel and Word.
• Work on weekends and public holidays.

Competencies

• Strong communication and written skills.
• Strong organising and planning skills.
• Attention to details.
• Self-motivated and ability to work under pressure.
• Resourceful and creative problem-solving skill.
• Positive and professional approach with colleagues, guests and suppliers.
• Possess good people management and interpersonal skills.
• A team player and ability to interact with all levels.
• Exceptional customer-service skills.

Responsible for day to day functions and operations of the maintenance department. Maintain the Property facilities in optimum operating condition by performing preventive maintenance and repairs.

Key Responsibilities Areas

• Perform preventive maintenance and repair work for the building and equipment.
• Provide AV support to events.
• Provide equipment installation, refurbishment.
• Maintain equipment checklist and recording of routine checks.
• Coordinate work order with other departments.
• Attend to emergency, fire alarm, flooding and electrical failure.
• Inspect and/or supervise on M&E contractors’ repair work and servicing.
• Compliance with safety rules and regulations and maintain clean and orderly work areas.
• Any other duties may be assigned from time to time.

Requirements

• Minimum Nitec or Diploma in Mechanical & Electrical.
• Min two years relevant experience with hotel/apartment/condominiums experience preferred.
• Good knowledge of general maintenance processes and methods.
• Sound working knowledge of mechanical and electrical systems, plumbing and sanitary, air-conditioning and mechanical ventilation, fire protection, chiller and etc.
• Able to work on 3 rotating shifts.

Competencies

• A team player with good working attitude.
• Self-motivated and willing to learn.
• Good problem-solving skill.

To lead a team of service staff in the daily operations of the Café Lodge and Banquet services.

Key Responsibilities Areas

• To supervise Waiters/Waitresses to ensure that their performance is up to standard.
• To promote good relationship with steady patrons and regular customers/guests.
• To handle guests’ complaints effectively.
• To conduct routine checks of Café Lodge and Meeting/Function Rooms to ensure all equipment, fixtures furnishings, etc. are properly serviced and maintained.
• To conduct regular briefing with employees to update on changes in policies and procedures.
• To relieve the Supervisor as and when required.
• To keep the Supervisor and Manager informed without delay of any extraordinary occurrence that happens in the outlet.
• To be familiar with Fire Protection Procedure.
• To carry out any other duties assigned by the Management Staff.

Requirements

• Minimum GCE ‘O’ level or NITEC in Food & Beverage Operations.
• Minimum 3 years in similar capacity.
• Those with several years of experience as a Senior Waiter will also be considered.
• Good working knowledge of POS system.

Competencies

• Excellent communication and interpersonal skills.
• Ability to deliver top quality customer service and assistance.
• Presentable with a cheerful and pleasant personality.