The role of the Programmes Executive (Social Enterprise) is to serve the Community with love and compassion and provide quality programmes, facilities and services to help the needy in the society.

Key Responsibilities 

• Manage and oversee smooth running of multiple social enterprise project and pilots
• Recruit, engage, train and manage beneficiary mums to earn flexible income in social enterprise projects
• Develop and implement various SOPs for training, workflow and quality control standards
• Build partnerships and engage consultation to develop training programmes for beneficiary mums
• Represent organisation’s interests to liaise and work closely with 3P (public, private and people sector) stakeholders, customers and beneficiaries
• Manage multiple project scheduling, assessment and evaluation, especially seeing to financial impact
• Conduct marketing outreach with potential media engagement
• Ensure production timelines are met and provide event support as needed
• Research and explore production of products for sale
• To assist in Fundraising and other projects instructed by the Executive Director

Requirements

• Bachelor Degree or Diploma in Social Science/Services preferred.
• Passionate about community services, in particular working with women and families.
• Good interpersonal skills dealing with people and good organizing and planning skills.
• Business exposure preferred. Interest in cooking, baking and/or crafts a bonus

Unique Knowledge & Skills

Knowledge

• Knowledge of analytical methods, procedures, and practices, to include research.
• Knowledge of procedures/measures for the securing of personal data.
• Knowledge of information gathering techniques, procedures, and practices.
• Knowledge of project planning and management procedures, practices, and techniques.

Skills

• Experience in conducting programme reviews and evaluation
• Experience in assessing the quality of programme through synthesizing both research and existing information.
• Knowledge of Microsoft office software and database software.

Competencies

• Ability to communicate clearly and effectively, both verbally and in writing
• Knowledge of the various social media platform and social media engagement
• Ability to exercise considerable individual judgment and initiative in conducting the necessary operations within the program.
• Ability to develop initiatives in innovative manner for effective resolution.
• Ability to prepare and conduct effective presentations.
• Ability to coordinate project activities with diverse groups and individuals.

The Senior Sales Manager is responsible for planning, developing new room sales business while maintaining and servicing.

Key Responsibilities

• To be responsible for securing rooms sales from corporations, travel agencies and leisure markets.
• To assist General Manager and DOS in planning and formulating sales strategies for the rooms department.
• To conduct daily sales calls (about 4-6) and visit potential clients to promote and sell the guest rooms as well as to secure tour group reservations for meal periods at the coffee house.
• To liaise closely with the Front Office, Reservations and Housekeeping to up sell whenever possible and to ensure effective management of room inventory, ensure cleanliness and comfort of the rooms and for any other matters pertaining to the needs and requirements of the customers.
• To prepare proposals, contracts and confirmation letters, monthly rooms Sales Forecast and revenue and other correspondences and forms required to ensure smooth operations of all the department.
• To discuss special rates and requests with the DOS and General Manager.
• To follow up with the customers to obtain feedback of the service rendered and conducts post mortem sessions when necessary with the operations personnel to minimise guests' complaint and regularly meet with fellow team members to explore avenues to improve the rooms sales.
• To seek market intelligence, visits competitor hotels and compile a feedback report on a quarterly basis for the DOS and General Manager on the prevailing and expected market trends and highlights any new developments in the market. Based on these market intelligence, he/she and the General Manager will formulate pro-active strategies and plans to ensure that YWCA Fort Canning’s business and profitability is sustained.
• To attend the monthly Sales Meeting to present his monthly sales report and provides feedback on the market situation and competitors’ analysis and contributes ideas to improve business and to achieve his gazetted profits in his area of responsibility.
• To help out at the Front Office operations as and when required and to promote return business and build up a large base of regular customers for the rooms division and maintain records of customers and the revenue generated etc. and must be prompt in responding to guests' comments and complaints.

Requirements

• Minimum 5 years of relevant experience of which 3 years in corporate sales preferably in Hospitality, or Leisure sector.
• Familiar with different market segments and proven good sales track record of managing corporate accounts in relevant sectors.
• Sound knowledge in long term sales strategies and associated practices.

Competencies

• Drive for result, self-motivated with excellent time management and multitasking skills
• Excellent communication and written skills.
• Good computer skills in Microsoft Word, Excel and Powerpoint.
• A good team player and demonstrates high initiative.

The Front Office Executive works under leadership and managerial roles of Front Office function in accordance with the service standards. He/She must be a friendly and outgoing individual and possess excellent communication and problem-solving skills. He/she can work well under pressure in a fast-paced environment and is able to interact with culturally diverse guests.  He/She is also required to mentor, guide the junior team members. In the absence of the Front Office Manager and duty managers, he/she is responsible for the smooth and efficient operations of the Front Office.

Key Responsibilities

• Manage Front Office Operations
• • Coordinate daily front office activities to ensure operational efficiency.
  • Build rapport with guests to enhance service experience
  • Maintain accurate room status information
  • Responsible for the assignment and blocking of rooms for arrival guests, particularly VIPs guests and Groups.
  • Responsible for the preparation of all the necessary materials, Registration Card, Welcome Folder, Fruit Basket, Cake, Key and etc. prior to VIPs guest arrival.
  • Work closely with fellow colleagues in Reservations and Sales Departments on all VIPs reservations.
  • Ensure that all reservations and cancellation are processed efficiently.
• Drive Service and Operational excellence
• Deal with guest requests to ensure a comfortable and pleasant stay.
• Assist in guests/customers complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• Keep up to date with room prices and special offers in order to provide accurate information to guests.
• Report any maintenance, breakage or cleanliness matters to the relevant Manager.
• Manage Operational Risks
• Monitor team's compliance with data protection regulation and organisational security procedures for guest registration and credit and cash transactions.
• Adhere to all fire safety procedures and to assist in the evacuation process.
• Team Management
• Conduct on-the-job training and provide guidance to Guest Relations Officers.
• Identify training needs and implement training plans to enhance team capabilities.
• Monitor team performance and provide feedback for improvement.
• Perform any other task as assigned by the Management.

Requirements

• Diploma in Hospitality Management
• Minimum 5 years of relevant experience in front desk service with 2 years in supervisory role
• Good working knowledge of OPERA system would be an advantage

Competencies

• Good communications and written skills
• A team player with multi-tasking skill
• Good interpersonal and problem-solving skills
• Strong customer experience management
• Enjoy meeting people and has a friendly personality

The Guest Relation Officer is responsible for providing a friendly, welcoming and efficient service to all guests/customers, in line with the Association’s vision and values on guests’ satisfaction. He/She plays important role in the smooth running of the Front Office Reception administrative and operations.

Key Responsibilities

• Undertake Front of House duties, including meeting, greeting, and attending to the needs of guests to ensure a superb customer service experience.
• Administer all routes of Reservations to ensure that room bookings are made and recorded accurately.
• Ensure Room Keys are distributed to the guests assigned to the respective rooms.
• Familiar the categories, position, capacity and furnishing of every room in the premises.
• Build a good rapport with all guests and resolve any complaints / issues quickly to maintain high quality customer service.
• Responsible for accurate and efficient accounts and billing processes.
• Undertake general office duties, including correspondence, emails, filing and switchboard.
• Furnish information regarding:
  • Hotel layout and all its facilities (Swimming Pool, Launderette Room, F&B Outlets and etc.) operation hours.
  • Locality places of interest, special attractions or events.
  • Names of Transport Services (MRT, Bus, Tax, Flight, Ferry) and timetables if any.
• Handles all incoming and outgoing mails, faxes and messages for the guests.
• Ensure that the Reception Counter is manned at all times.
• Answers all incoming calls within 3 rings.
• Assist in keeping the Reception Counter area clean and tidy at all times.
• Consult and report to Supervisor on duty on unusual occurrence.
• To perform any other duties directed by the Supervisor from time to time.

Requirements

• Minimum O Level or Higher NITEC in Hospitality Operations preferred.
• Minimum 1 years of experience preferably in the front desk service.
• Able to perform shift work.
• Good working knowledge on the system.

Competencies

• Good verbal and written communication skills.
• A team player and willing to learn.
• Good customer service skill.

The role of the Technician is to be responsible for day to day functions and operations of the maintenance department.

Key Responsibilities

• Perform preventive maintenance and repair work for the building and equipment.
• Provide AV support to events.
• Provide equipment installation, refurbishment.
• Maintain equipment checklist and recording of routine checks.
• Coordinate work order with other departments.
• Attend to emergency, fire alarm, flooding and electrical failure.
• Inspect and/or supervise on M&E contractors’ repair work and servicing.
• Compliance with safety rules and regulations and maintain clean and orderly work areas.
• Any other duties may be assigned from time to time.

Requirements

• Minimum Nitec or Diploma in Mechanical & Electrical.
• Min two years relevant experience with hotel/apartment/condominiums experience preferred.
• Good knowledge of general maintenance processes and methods.
• Sound working knowledge of mechanical and electrical systems, plumbing and sanitary, air-conditioning and mechanical ventilation, fire protection, chiller and etc.
• Able to work on 3 rotating shifts.

Competencies

• A team player with good working attitude.
• Self-motivated and willing to learn.
• Good problem-solving skill.

The role of the Waiter/Waitress is to provide quality food and beverage services in a friendly and courteous manner to the guests at our Café Lodge and Function Rooms.

Key Responsibilities 

• Attend roll calls and briefing before the commencement of daily duty.
• Check the station(s) to ensure that the necessary supplies are adequate.
• Prepare F&B service environment.
• Check all the function rooms daily before the opening hours to ensure that they are ready for business.
• Welcome the guests and usher them to available tables.
• Take order and repeat the order to the guests for confirmation.
• Help the guests to place the napkins on their laps before serving.
• Check the order to ensure no order is being left out, and be sensitive to the timing of serving.
• Clear the dishes after each course with the permission of the guests.
• Attend to requests raised by the guests from time to time.
• Check the bill to ensure it is correct before presenting it to the guest and mention the charge.
• Confirm the change with the cashier before returning it to the guests.
• Say thank you as the guests leave.
• Assist in the services at other stations or locations when the need arises.
• Carry out any other duties assigned by the Management Staff.

Requirements

• Minimum N level, NITEC in Food & Beverage Operations preferred.
• Minimum 1 year of working experience as Waiter/Waitress.
• Shift works including weekends and public holidays.

Competencies

• Good communications skill
• Presentable with a cheerful and pleasant personality.
• Enjoy meeting people and has a friendly personality.

The Leading Cook will assist in all aspects of cooking and food preparation work within the YWCA Fort Canning kitchen.

Key Responsibilities

• Carry out basic preparation of meat, poultry and fish.
• Carry out basic cooking.
• Responsible for cooking employees’ meals.
• Carry out all duties according to the standard of the Head Chef.
• Mise en place for the next shift.
• Responsible for the general cleaning in his work area.
• Carry out any other duties assigned by the Management Staff.

Requirements

• Minimum NITEC in Asian Culinary Arts.
• Passionate about the food.
• Minimum 2 years of working experience as Cook.

Competencies

• A team player with good working attitude.
• Self-motivated and willing to learn.
• Good problem-solving skill.

The Security Supervisor is responsible for overseeing all aspects of security function for YWCA Fort Canning.  You will be leading the security team which protects assigned premises, assets and personnel.

Key Responsibilities

• Safeguarding YWCA Fort Canning properties and assets.
• Be a Service Ambassador of YWCA Fort Canning, to ensure that guests at YWCA Fort Canning have a safe and memorable experience.
• Assist the General Manager in overseeing all aspects of the security function.
• Overall in charge of the Fire Command Centre.
• Assist in checking alarm systems, fire and safety equipment systems and monitoring security of building, doors, service areas and delivery areas.
• Monitor and control access of building entrances and vehicle entrances.
• Lead and supervise security team.
• Responsible for planning and deploying the security team including team briefing on a daily basis.
• Execute incident response plans and exercise.
• Perform Lobby surveillance.
• Perform witness and escort duties.
• Responsible for planning and deploying the security team safeguard the property of guests, employees and YWCA Fort Canning from theft, vandalism, arson and other criminal acts, and take appropriate actions against any person/s doing so.
• Record all unusual incidents and report to the Security Manager without delay.
• Conduct thorough investigations into any reported incidents and generate incident reports with supporting evidences.
• Provide proper assistance to the Police and Fire services as and when the need arises.
• Managing the security team, monitoring its performance and providing coaching and advice when necessary.

Requirements

• Min 2 years relevant experience preferably in hospitality sector
• Minimum GCE ‘ N’ or equivalent, possess Security licence and trained in First Aid would be advantageous
• Able to perform shift work

Competencies

• Good Microsoft Office applications in Word and Excel
• Good communications and interpersonal skills
• Able to work independently and as a team
• Positive work attitude
• Customer service oriented

The Housekeeping Supervisor is responsible for supervising a team of Housekeeping Attendants and Public Area Attendants in the daily operations of the Housekeeping Department, and reporting to the Executive Housekeeper.

Key Responsibilities 

• Ensure proper cleaning and maintaining of all rooms and public areas under his/her charge.
• Supervise and assign daily duties to Housekeeping Attendants and Public Area Attendants.
• Prepare employee schedule of Housekeeping Attendants and Public Area Attendants.
• Inspect rooms that are clean by the Room Attendants.
• Check par stock of linen and supplies
• Maintain a regular and complete advance schedule for maintenance of guest rooms.
• Ensure proper entries of all lost and found articles handed over by employees, guests and public.
• Conduct daily operations briefing with Housekeeping staff.
• Follow up with Engineering Department in the repair and maintenance of guest rooms.
• Ensure that rooms are always ready for sale.
• Issue and retrieve all keys under the charge of Housekeeping.
• Perform any other duties or job functions as assigned by the immediate supervisor or the Management.

Requirements

• Minimum G.C.E. ‘N’ Level.
• Minimum 2 years of relevant supervisory experience in hotel or serviced apartment.
• Possess leadership qualities and management skills.

Competencies

• Friendly and with good interpersonal skills.
• A good team player and able to work independently.
• Able to perform shift work.

The Preschool Educator effectively creates a secure and quality learning environment for the children through nurturing trusting and respectful relationships with them. He/She enriches children’s learning by co-designing and implementing a developmentally and culturally appropriate curricula, while effectively integrating innovative teaching and learning practices. He/She is proactive and intentional in strengthening partnerships with families and the community, and co-designs collaborative efforts with colleagues and Centre Leader to achieve this goal.

As an experienced Early Childhood Educator, He/She guides the junior educators in enhancing their professional practice. He/She provides suggestions ideas to improve professional development in the Centre, while also contributing to the Centre’s culture of collaboration and collegiality.

Key Responsibilities

• Plan and implement curriculum and programmes
• Plan developmentally appropriate teaching, learning and caregiving activities aligned to the relevant curricula frameworks
• Customise classroom management strategies
• Design quality learning environment with developmentally appropriate learning materials and resources
• Review health, safety, nutritional and hygiene practices in accordance with standards and procedures
• Identify potential teaching and learning methods, tools and assistive technology based on emerging trends in the sector
• Build relationships and partnerships
• Identify opportunities to collaborate with families to ensure continuity of care and learning between the home and the Centre
• Serves as a role-model to child learners
• Manage family and community programmes
• Develop outreach activities to promote Centre programmes and services
• Guide the execution of collaborative projects with families and community stakeholders
• Evaluate family and community initiatives and programmes for improvements
• Conduct routine caregiving
• Set up and create a stimulating and engaging pleasant learning environment that promotes learning.
• Manage classroom management
• Contributes to child learning, growth and advancement.
• Review results of caregiving assessment
• Review caregiving in accordance with standards and procedures
• Evaluate routine caregiving improvement opportunities

• Uplift professional practice
• Co-develop appropriate teaching and caregiving methods based on emerging sector trends, technologies and tools
• Analyse areas for improvements for professional practice
• Propose improvements to professional development and service quality improvement activities

Requirements

• Minimum 2 years of Early Childhood Education (ECE) teaching experience.
• Diploma in Pre-School Education - Teaching (DPE-T) / Diploma in Early Childhood Care and Education (DECCE-T), or its equivalent.
• Certificate in First Aid.

Competencies

• Passionate about nurturing a love for learning and in making a difference in the lives of children
• Passionate in teaching
• Patience and compassion for working with young children
• Excellent interpersonal and communication skills
• A team player

Responsible for cleaning and ensuring the overall cleanliness of the Childcare Centre and its facilities.

Key Responsibilities 

• Dust, sweep and mop areas assigned.
• Clean furniture, cupboards and shelves as assigned.
• Assist in serving meals to children.
• Wash dishes, crockery and utensils after children/employees have finished their meals.
• Wash all floor mats and tea towels.
• Wash toilets and shower areas daily.
• Clean washing area daily.
• Clean and sterilize waste bins in the classrooms and office.
• Clean furniture, cupboards and shelves as assigned.
• Wash toys once a week.
• Clean all windows, doors and fans.
• Scrub toilet floors once a week.
• To perform any other duties assigned by the Management.

Requirements

• Possess at least Primary school education

Competencies

• Possess basic communication skill and the ability to engage the children
• Nurturing and dedicated to the development and well-being of children
• Self-driven team player

Responsible for preparing and serving meals in the centre, and ensuring the overall cleanliness of the kitchen.

Key Responsibilities 

• Prepare and serve breakfast, lunch and tea-break according to the menu.
• Responsible for marketing.
• Wash pots and pans in the kitchen.
• Mop and keep kitchen clean, tidy and hygienic.
• Clean cooker, hob, microwave and oven daily
• Clean and sterilize waste bins in the kitchen
• Scrub the kitchen floor once a week.
• Clean refrigerator once a week.
• Maintain overall cleanliness of kitchen and store.
• To perform any other duties assigned by the Management.

Requirements

• Possess at least Primary school education

Competencies

• Possess basic communication skill and the ability to engage the children
• Nurturing and dedicated to the development and well-being of children
• Self-driven team player